Privacy Policy

This Privacy Policy explains how HotStreak, operating under the licenses of the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner, collects, uses, and protects personal data in accordance with applicable data protection laws and regulations governing online gaming in the United Kingdom.

Data Collection

HotStreak collects various types of information to provide our services effectively. The categories of data we collect include:

• Registration Data: Information provided by users during account creation, including name, address, date of birth, and contact information.
• Payment Details: Information necessary for processing transactions, including bank account and credit card details.
• Technical Logs: Data regarding device information, IP addresses, browser type, and operating system, collected automatically when users access our services.
• Cookies: Information collected through cookies and similar technologies to enhance user experience and site functionality.

Purpose of Data Usage

The information collected is utilized for various purposes, including but not limited to:

• Account Management: To create, maintain, and manage user accounts effectively.
• Marketing Communication: To send promotional materials and updates, subject to user consent.
• Anti-Fraud Checks: To identify and prevent fraudulent activities and protect both users and the platform.
• AML Compliance: To comply with Anti-Money Laundering regulations by monitoring transactions and user behavior.
• KYC Procedures: To verify the identity of users as part of our Know Your Customer obligations, ensuring a safe gaming environment.

Data Sharing

HotStreak may share personal data with third parties under specific circumstances, including:

• Payment Providers: To facilitate transaction processing securely and efficiently.
• Verification Partners: To conduct identity checks and ensure compliance with regulatory standards.
• Regulatory Authorities: To fulfill legal obligations and cooperate with law enforcement or regulatory bodies when required by law.

User Rights

Users have several rights regarding their personal data, which include:

• Right to Access: Users may request access to their personal data held by HotStreak.
• Right to Deletion: Users can request the deletion of their personal data, subject to certain legal exemptions.
• Right to Restrict Processing: Users have the right to limit the processing of their personal data under specific conditions.

To exercise these rights, users should contact the support team for guidance.

Cookie Policy

HotStreak utilizes cookies and similar technologies to enhance user experience and track platform performance. Cookies are small text files stored on users’ devices that help us recognize returning visitors and gather information about site usage. The types of cookies we use include:

• Essential Cookies: Necessary for the operation of the site, enabling basic functionality such as account login and payment processing.
• Analytical Cookies: Used to collect information on how users interact with the site, aiding in performance tracking and improvement.

Users can manage cookie preferences through their browser settings, allowing for control over cookie acceptance and data collection.

Data Security

HotStreak employs industry-standard security measures to protect personal data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect user data, we cannot guarantee its absolute security.

Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Upon expiration of this retention period, personal data will be securely deleted or anonymized.

Changes to the Privacy Policy

HotStreak reserves the right to update this Privacy Policy at any time. Any changes will be communicated to users through appropriate channels, and continued use of the services will constitute acceptance of the revised policy. Users are encouraged to review this Privacy Policy periodically to stay informed about our data protection practices.

Contact Information

For any inquiries or concerns regarding this Privacy Policy or the handling of personal data, users may contact the support team for assistance.

This Privacy Policy reflects HotStreak’s commitment to protecting user privacy and ensuring compliance with applicable data protection laws and regulations within the iGaming industry. Users are encouraged to engage with our services responsibly and stay informed about their rights.