Terms and Conditions

Introduction and License

HotStreak operates under the licenses granted by the UK Gambling Commission (UKGC) and the Gibraltar Gambling Commissioner. We provide a range of online casino services, including real-money gambling, games of chance, and skill-based games accessible via our online platform.

Eligibility

To participate in our services, users must be at least 18 years of age. Players located in jurisdictions where online gambling is prohibited are not eligible to create an account or play on our platform. It is the user’s responsibility to ensure that their participation complies with their local laws and regulations.

Account Rules

• Users are permitted to create only one account per individual.
• Accounts are subject to mandatory Know Your Customer (KYC) verification processes.
• Users are responsible for maintaining the security of their account credentials.
• Any misuse of accounts may result in suspension or closure, including unauthorized sharing of account information.

Deposits and Withdrawals

• All transactions must comply with Anti-Money Laundering (AML) regulations.
• Users must complete verification requirements prior to making any deposits or withdrawals.
• Withdrawal processing timelines may vary, but we strive to complete such requests promptly.
• All payment methods accepted on the platform will be outlined in the payment section of the website.

Prohibited Activities

Engaging in the following activities is strictly prohibited:

• Cheating or attempting to defraud the casino.
• Abusing promotional bonuses or exploiting bonus systems.
• Using automated systems or bots to manipulate gameplay.
• Taking advantage of system errors or bugs to gain an unfair advantage.
• Any unauthorized manipulation of game outcomes or the platform.

Limitation of Liability and Termination

HotStreak reserves the right to suspend, restrict, or permanently close accounts in cases of:

• Violation of these Terms and Conditions.
• Non-compliance with regulatory requirements.
• Suspicious or fraudulent activity detected in user accounts.
• Any actions deemed harmful to the integrity of the platform.

Bonus Terms and General Promotional Conditions

• All bonuses are subject to specific terms and conditions, which will be outlined at the time of the offer.
• Bonuses may require a minimum deposit and are subject to wagering requirements before withdrawal.
• HotStreak reserves the right to modify or cancel promotions at any time without prior notice.

Fair Play and Game Integrity Rules

• All games offered by HotStreak are regularly tested for fairness and randomness to ensure an equitable gaming experience.
• Users are expected to play fairly and adhere to established game rules.
• Any form of collusion or unfair play will result in account penalties.

Fraud Prevention and Security Monitoring

• We implement advanced security measures to protect user information and prevent fraudulent activities.
• Regular monitoring of transactions and account activity is conducted to ensure compliance with our policies.
• Users are encouraged to report any suspicious activity to the support team.

Dispute Resolution and Complaint Handling Process

• Users are encouraged to resolve any disputes directly with the support team.
• If a complaint cannot be resolved satisfactorily, users have the right to escalate the issue to the relevant regulatory authority.
• We aim to handle all complaints promptly and fairly.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in the UK.

Responsible Gambling Measures and User Protection Tools

HotStreak is committed to promoting responsible gambling. Users are encouraged to:

• Set deposit limits to manage their spending.
• Take regular breaks from gaming sessions.
• Seek help if they feel their gambling is becoming a problem.
• Access self-exclusion tools available on the platform for added protection.

By using the services provided by HotStreak, users agree to adhere to these Terms and Conditions. It is the user’s responsibility to review these terms regularly for any changes.